For Your Soul FAQs | Orders, Shipping, Returns & Sizing

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Orders & shipping

How do I return my order?

Yes — we accept returns within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. To start a return, log in to your account and submit a return request from your order history. Return shipping is the customer's responsibility. See our full [Return & Refund Policy] for details.

Are there any shipping costs?

Shipping is free on all U.S. orders of $100 or more. Orders under $100, and all orders shipping to Canada, are charged the rate shown at checkout. See our full [Shipping Policy] for details.

Can I still change my order?

Contact us at hello@foryoursoul.com as soon as possible and we'll do our best to accommodate any changes before your order ships.

Can I return my order?

All orders can be returned within 30 days. Once we have received the returned order, the refund will be processed within 7-10 business days.

Account info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

Log in to your account and select "Change Password" under your account details, or use the "Forgot password" link on the login page to reset it.

Product & Sizing

How do I find my size?

Check our [Size Guide] for detailed measurements. Fit also varies by style — each product page notes whether a piece runs relaxed, true-to-size, or oversized.

What if I'm between sizes?

We recommend sizing up for a more relaxed fit, or down for something more fitted.

How do I care for my For Your Soul pieces?

Care instructions vary by fabric and style — check the product page or garment tag for specific washing and care guidance.

Promotions & Gifts

How do gift-with-purchase promotions work?

The gift is automatically added to qualifying orders at checkout, no code needed, while supplies last.

Why didn't I receive my free gift?

Gift-with-purchase items are offered while supplies last during the promotional period. If the gift sold out or the promotion ended before your order, it won't be included — we're not able to add it after the fact.

Can I combine multiple discount codes?

Only one discount code can be applied per order.

Rewards

Do you have a rewards or loyalty program?

Yes — we're on TYB, our rewards and community platform. Click here to join.

Contact & Support

How can I get in touch?

Email us at hello@foryoursoul.com and we'll get back to you within 2-3 business days.